How does Atos BJJ HQ San Diego, CA support the military?
Atos BJJ HQ San Diego, CA supports the military by offering membership discounts and provides flexible schedules that allow military personnel and military spouses to be employed in our clubs.
Can I transfer my membership to another individual?
Memberships cannot be transferred from one person to another, not even from one family member to another.
How can I cancel my membership?
There are several ways to cancel:
- Contact us – send an email with your request.
- Add-on Memberships:
If you no longer wish to be financially responsible for additional members attached to your memberships please submit a cancellation for each additional member. If you do not submit a request for cancellation for your add-on members their memberships will remain active and you will continue to be billed.
Please see below for additional details on our cancellation policy based on membership type.
Cancellation within 3 – 5 days of initial purchase:
You are entitled to a 3-day (5 days in CA and HI) cooling off period, meaning that if you notify Atos HQ within 5 days, you will receive a full refund. To understand the details of your cooling off period, please review your membership agreement carefully.
Monthly payment memberships:
Where you have a monthly payment membership (that is not for a specified term or commitment period), you may cancel by providing notice to ATOS BJJ HQ in writing or in person at our academy. Upon your request to cancel, future monthly payments will be stopped, and your last month’s prepaid dues will be applied. Please review your specific membership agreement for a complete explanation of cancellation rights.
Commitment Monthly Payment memberships:
During the Commitment Period: Where you have a Commitment Monthly Payment membership, you are not entitled to cancel your membership during the Commitment Period (even though you are making monthly payments). The Commitment Period can be found on the first page of your membership agreement. Specific exceptions may apply, allowing you to cancel your membership where certain events specified by your membership agreement take place, such as death, disability, relocation (subject to certain conditions) or military deployment.
After the Commitment Period: You may cancel by providing notice to Atos BJJ HQ either in writing or in person at our academy. Upon your request to cancel, future monthly payments will be stopped, and your last month’s prepaid dues will be applied. Please review your specific membership agreement for a complete explanation of cancellation rights.
Yearly Auto-Renewal, Limited-Term/Paid in Full (non-renewable), and Prepaid memberships:
Upon receipt of your request to cancel your Yearly Auto-Renewal, Limited-Term or Prepaid membership, your club access and membership will end at the end of your current paid term. You are not entitled to receive a refund of fees paid. Specific exceptions may also apply, allowing you to cancel your membership where certain events specified by your membership agreement take place, such as death, disability, relocation (subject to certain conditions) or military deployment. The length of your term or prepaid period can be found on the first page of your membership agreement. Please review your specific membership agreement for a complete explanation of cancellation rights.
To view and download your membership agreement please contact us.
Where can I learn about any 24 Hour Fitness policies that may apply to my membership?
Membership policies can be found online on our “MEMBERSHIP POLICIES PAGE”
What if I don’t qualify for a membership freeze following your normal guidelines?
There may be other options available to you. Please contact us to discuss your specific situation or email us to submit your freeze request.
How can I unfreeze my account?
Generally, a membership freeze is set for a pre-determined amount of time. As such, the freeze will automatically end at the designated time, at which point your account will reactivate and your membership dues billing will resume as usual. If you would like to end the freeze earlier, please contact your local club, or email us to submit your reactivation request.
Can I put my membership on hold?
You may request a one-month courtesy freeze if you are a Monthly Payment member.
**NOTE THAT THIS QUOTE IS FOR THE FUTURE: “To do this: log into ATOS HQ APP and open the My Account menu in the upper right navigation, then click “FREEZE MEMBERSHIP.”
Please note that your membership must be active and you must be a member in good standing to be placed on freeze.
Extended freezes may be available if one of the following factors apply:
- Medical – a temporary medical situation which renders you unable to use the academy for a specified amount of time.
- Work Transfer – a temporary out-of-area work transfer that takes you more than 50 miles from ATOS HQ SAN DIEGO, CA facility.
- Volunteer Work – a temporary extended volunteer program that takes you more than 50 miles from ATOS HQ SAN DIEGO, CA facility.
- Military – a temporary active-duty military transfer or deployment to a location more than 50 miles from ATOS HQ SAN DIEGO, CA facility.
If the above situations do not apply, we may still be able to help. Please contact our academy by phone or send an email.
Please note: a membership freeze is valid for a specified amount of time. Verification may be required in order to freeze your account.
What is a “Buddy Pass” and how can I get one?
A Buddy Pass allows you to bring a friend with you each time you come to the club, whether it’s the same person or someone new each time. With Buddy Passes, you must be present for your buddies to access the academy. Ask a team member in the gym for more information.
Can I add friends or family members to my Atos HQ membership?
Yes, you can add up to 6 friends, family members and/or children (ages 12-17) to your membership* while you are enrolling online or in the academy. Already a member? Click “here” to see pricing and add them now.
*Please see your academy for add-on options for Limited Memberships.”
I don’t have an ATOS HQ account. How do I register?
Click “here” and follow the easy instructions.
Where can I get a copy of my agreement?
To view and download your membership agreement, please ask our front-desk by visiting, via phone or email.
How can I pay my annual renewal?
You can pay your annual renewal using any of the following methods:
- Log into your Atos Account online
- Visit Atos HQ San Diego – CA
- Call us: 858-202-5040
- Mail a check to: Atos Jiu-Jitsu HQ – 4810 Mercury St San Diego, CA 92111
How long do I have to pay my annual renewal?
Your annual renewal payment is due on or before your renewal anniversary date. If payment in full is not received by your due date (30 day notice), your membership will automatically terminate. Once terminated, you will need to purchase a new membership to continue accessing our academy and services.
When is my annual renewal* due?
For prepaid memberships that include optional annual renewal, payment is due before the “next annual renewal date” listed on your membership agreement. A notice will be emailed to you before your due date. If we do not have a valid email address on file, your notice will be mailed. To ensure timely delivery, please verify that your address is correct, please contact our academy.
*If you have a Yearly Auto-Renewal membership, please see above for information regarding your payment terms.
How do I know when I will be billed for my Monthly or Yearly Auto-Renewal membership?
Yearly Auto-Renewal memberships will renew automatically each year provided your payment method on file is current. Monthly Payment memberships renew each month.
If you need to update your bank account information or change your automatic payment from your bank account, please log into ATOS HQ SYSTEM or visit our academy. You may also call us: 858-292-5040.
What are my options for paying my dues?
You can have your monthly dues electronically deducted from either your checking account or a debit/credit card account. This is known as electronic funds transfer (EFT). Or, with some memberships, you prepay your membership at the time of enrollment.
How can I make a payment or update my billing payment method for my membership?
Members have the following options:
- Log into your Atos HQ Account online (i want to make it online, we don’t have yet, but thats the goal)
- Visit your local academy
- Call us: 858-292-5040