General Membership Questions
How does Atos BJJ HQ support the military?
Atos BJJ HQ supports the military by offering membership discounts to military personnel and immediate family members.
Can I transfer my membership to another individual?
Memberships cannot be transferred from one person to another, not even from one family member to another.
How can I cancel my membership?
There are several ways to cancel:
- Contact us – send an email with your request.
- Add-on Memberships:
If you no longer wish to be financially responsible for additional members attached to your memberships please submit a cancellation for each additional member. If you do not submit a request for cancellation for your add-on members their memberships will remain active and you will continue to be billed.
Please see below for additional details on our cancellation policy based on membership type.
Cancellation within 3 – 5 days of initial purchase:
You are entitled to a 3-day (5 days in CA and HI) cooling off period, meaning that if you notify Atos HQ within 5 days, you will receive a full refund. To understand the details of your cooling off period, please review your membership agreement carefully.
Monthly payment memberships:
Where you have a monthly payment membership (that is not for a specified term or commitment period), you may cancel by providing notice to ATOS BJJ HQ in writing or in person at our academy. Upon your request to cancel, future monthly payments will be stopped, and your last month’s prepaid dues will be applied. Please review your specific membership agreement for a complete explanation of cancellation rights.
Commitment Monthly Payment memberships:
During the Commitment Period: Where you have a Commitment Monthly Payment membership, you are not entitled to cancel your membership during the Commitment Period (even though you are making monthly payments). The Commitment Period can be found on the first page of your membership agreement. Specific exceptions may apply, allowing you to cancel your membership where certain events specified by your membership agreement take place, such as death, disability, relocation (subject to certain conditions) or military deployment.
After the Commitment Period: You may cancel by providing notice to Atos BJJ HQ either in writing or in person at our academy. Upon your request to cancel, future monthly payments will be stopped, and your last month’s prepaid dues will be applied. Please review your specific membership agreement for a complete explanation of cancellation rights.
Yearly Auto-Renewal, Limited-Term/Paid in Full (non-renewable), and Prepaid memberships:
Upon receipt of your request to cancel your Yearly Auto-Renewal, Limited-Term or Prepaid membership, your club access and membership will end at the end of your current paid term. You are not entitled to receive a refund of fees paid. Specific exceptions may also apply, allowing you to cancel your membership where certain events specified by your membership agreement take place, such as death, disability, relocation (subject to certain conditions) or military deployment. The length of your term or prepaid period can be found on the first page of your membership agreement. Please review your specific membership agreement for a complete explanation of cancellation rights.
To view and download your membership agreement please contact us.
Where can I learn about any policies that may apply to my membership?
Membership policies can be found online on our “MEMBERSHIP POLICIES PAGE”
What if I don’t qualify for a membership freeze following your normal guidelines?
There may be other options available to you. Please contact us to discuss your specific situation or email us to submit your freeze request.
How can I unfreeze my account?
Generally, a membership freeze is set for a pre-determined amount of time. As such, the freeze will automatically end at the designated time, at which point your account will reactivate and your membership dues billing will resume as usual. If you would like to end the freeze earlier, please contact your local club, or email us to submit your reactivation request.
Can I put my membership on hold?
You may request a one-month courtesy freeze if you are a Monthly Payment member.
**NOTE THAT THIS QUOTE IS FOR THE FUTURE: “To do this: log into ATOS HQ APP and open the My Account menu in the upper right navigation, then click “FREEZE MEMBERSHIP.”
Please note that your membership must be active and you must be a member in good standing to be placed on freeze.
Extended freezes may be available if one of the following factors apply:
- Medical – a temporary medical situation which renders you unable to use the academy for a specified amount of time.
- Work Transfer – a temporary out-of-area work transfer that takes you more than 50 miles from ATOS HQ SAN DIEGO, CA facility.
- Volunteer Work – a temporary extended volunteer program that takes you more than 50 miles from ATOS HQ SAN DIEGO, CA facility.
- Military – a temporary active-duty military transfer or deployment to a location more than 50 miles from ATOS HQ SAN DIEGO, CA facility.
If the above situations do not apply, we may still be able to help. Please contact our academy by phone or send an email.
Please note: a membership freeze is valid for a specified amount of time. Verification may be required in order to freeze your account.
What is a “Buddy Pass” and how can I get one?
A Buddy Pass allows you to bring a friend with you each time you come to the Academy, whether it’s the same person or someone new each time. With Buddy Passes, you must be present for your buddies to access the academy. Ask a team member in the gym for more information.
Can I add friends or family members to my Atos HQ membership?
Yes, you can add up to 6 friends, family members and/or children (ages 12-17) to your membership* while you are enrolling online or in the academy. Already a member? Click “here” to see pricing and add them now.
*Please see your academy for add-on options for Limited Memberships.”
I don’t have an ATOS HQ account. How do I register?
Click “here” and follow the easy instructions.
Where can I get a copy of my agreement?
To view and download your membership agreement, please ask our front-desk by visiting, via phone or email.
How can I pay my annual renewal?
You can pay your annual renewal using any of the following methods:
- Log into your Atos Account online
- Visit Atos HQ San Diego – CA
- Call us: 858-202-5040
- Mail a check to: Atos Jiu-Jitsu HQ – 4810 Mercury St San Diego, CA 92111
How long do I have to pay my annual renewal?
Your annual renewal payment is due on or before your renewal anniversary date. If payment in full is not received by your due date (30 day notice), your membership will automatically terminate. Once terminated, you will need to purchase a new membership to continue accessing our academy and services.
When is my annual renewal* due?
For prepaid memberships that include optional annual renewal, payment is due before the “next annual renewal date” listed on your membership agreement. A notice will be emailed to you before your due date. If we do not have a valid email address on file, your notice will be mailed. To ensure timely delivery, please verify that your address is correct, please contact our academy.
*If you have a Yearly Auto-Renewal membership, please see above for information regarding your payment terms.
How do I know when I will be billed for my Monthly or Yearly Auto-Renewal membership?
Yearly Auto-Renewal memberships will renew automatically each year provided your payment method on file is current. Monthly Payment memberships renew each month.
If you need to update your bank account information or change your automatic payment from your bank account, please log into ATOS HQ SYSTEM or visit our academy. You may also call us: 858-292-5040.
What are my options for paying my dues?
You can have your monthly dues electronically deducted from either your checking account or a debit/credit card account. This is known as electronic funds transfer (EFT). Or, with some memberships, you prepay your membership at the time of enrollment.
How can I make a payment or update my billing payment method for my membership?
Members have the following options:
- Log into your Atos HQ Account online (i want to make it online, we don’t have yet, but thats the goal)
- Visit your local academy
- Call us: 858-292-5040
New Member Questions
How can I find out what Atos Academies are near me?
Each Atos Affiliate location has a page on our web site that lists the club type and amenities that are available at that club. To find an Atos Affiliate near your home or office, click here: https://atosjiujitsuhq.com/affiliates/
How much does it cost to add family members to my membership?
You can check out our current add-on prices online. Once you are in the membership purchase process, you can add members in the “Add a member section.” After adding a member, the price will automatically be displayed for your review.
Can I add friends or family members to my Atos HQ membership?
Yes, you can add friends, family members and/or children (children ages 3-18) to your membership* while you are enrolling online or in club. You may add up to 6 family or friends to your membership.
Do you offer any Kids’ Club or babysitting services?
Atos HQ San Diego, CA does not offer childcare.
What is the Annual Fee?
Depending on when you joined, select memberships charge an Annual Fee in addition to your monthly dues that are billed within the first month and annually thereafter. Please see your membership agreement for more details.
When buying a membership, what payment options are available?
For Monthly Payment Memberships, your monthly dues will be electronically deducted from either your checking account or a debit/credit card account. This is known as electronic funds transfer (EFT). Your initiation fee and first and last month dues are paid at time of purchase.
For Prepaid agreements, you pay for your membership up front and in full at the time of enrollment.
Do I need to use my personal training sessions within a certain timeframe?
Expiration dates may vary depending on the product or program purchased. Please see your purchase agreement for details.
If I purchase personal training online, what happens next?
If you purchase personal training online, you will receive a call within 2-3 days to schedule your first personal training session. However, if you would like to get started sooner, please feel free to call us.
How much does personal or group training cost?
To view personal training pricing online, please click “here” and follow the instructions.
If you are not yet a member, you can still view our pricing online when purchasing a membership. To get started, select the club you are interested in joining, click Join Now button and follow the steps to purchase a membership. On the “Add Personal training” page, you can view pricing for the personal training programs currently available.
How can I purchase personal or group training?
If you are new to personal or group training, talk to our manager or staff at our academy to find the program and coach that are right for you. You can also purchase personal training right here on our “WEBSITE” (make it clickable). To buy more personal or group training sessions with your current coach, talk to your coach or the academy staff.
What are the different membership options?
We now offer a range of memberships to fit your preferences and workout style. Visit our MEMBERSHIP PAGE for a quick overview, or click the “Join Now” button on our website to see what’s offered and the best pricing available.
How much does a membership cost?
To check the current price for any of our memberships at Atos HQ “here” (make it clickable so customers can access the prices). Or, you can visit our academy and talk to a team member about the membership option that’s right for you.
How do I join online?
Joining online is easy and convenient. Just use the Atos HQ APP, click Join Now and follow the simple instructions.
May I bring a guest to train?
Yes. Friends or guests (16 years old and below with a parent/guardian) should set up their free 3-day free trial at (having a landing page so they can fill up info here) before they come. If you are a member and have an active “Buddy Pass”, simply bring them with you to the academy. Your buddy will need to arrive at the academy with you and show a photo ID at the front desk. A team member will assist them in completing our guest check-in process.
Please check with your academy for the latest guidelines on face mask and vaccination requirements prior to your guest’s visit.
What is Touch-Free Club Check-In?
Touch-Free Check-In allows members to check into Atos HQ Academy in San Diego using the free Atos HQ App. To check in touch-free:
- Download our ATOS HQ ® app from the App Store or Google Play “HERE”.
- When you arrive at the club, open your ATOS HQ APP and tap Check IN.
- Show the screen to a team member.
- If you don’t have a smartphone or forget to bring your smartphone with you, you can still check in at the front desk by asking a team member to manually check you in.
- If you are using your “Buddy Pass” to bring a guest to the club, for the guest’s first visit, show your guest’s photo ID to a team member to complete their check-in process.
- For additional support regarding Touch-Free Check-in via our ATOS HQ App, please email firstname.lastname@example.org.
What hours are the academy open?
Atos HQ opens at 6am and closes at 9pm Monday to Friday. Saturdays opens at 10-1pm and Sundays we are closed. Find more business hours in different locations here: https://atosjiujitsuhq.com/affiliates/
How do I download ATOS BJJ ON DEMAND on my mobile device?
Visit the App Store or Google Play and enter ‘Atos BJJ On Demand’ when searching for the free app on the App Store, or click here (make the word “here” clickable) to download the ATOS BJJ ON DEMAND App.
How can I find out if a new Atos Academy is opening near me?
All of our affiliates can be found online using our https://atosjiujitsuhq.com/affiliates/
I have an Atos membership but I’d like to try out another academy in a location. Can I do that?
All of our locations allow 50% OFF for Day or Weekly passes for members. Please “contact” (make this link clickable so they can send us an email or phone call) our academy.
To what academies does my membership give me access?
Your membership will give you access to the location you have joined. Atos membership will give you 50% discount on any class purchase at Atos HQ (except private lessons).
What is an Atos BJJ Affiliate Academy?
Our affiliates are BJJ academies powered by Atos HQ Brazilian Jiu-jitsu training systems. We have affiliates worldwide and you can learn directly from one of our qualified instructors. Learn from the best BJJ training system in the world from us. Click on https://atosjiujitsuhq.com/affiliates/ to see what is available at locations near you.
If I purchase a membership for online classes, how will I know which club to select?
When enrolling online, you can purchase a membership at any Atos Academy near your residence. The online membership is only for online classes. But if you joined Atos HQ San Diego Location you will be able to get FREE access to our online classes.
covid 19 information
We are committed to the health and happiness of our member community. Please note that our policies may vary by location to stay compliant with state and local public health guidelines. Please call or visit your club with questions.
What protocols does Atos BJJ Academy have in place to protect team and club members’ health and safety?
We follow state and local government requirements and recommendations to keep our clubs safe and open for you. Given the fluid nature of their combined guidance, our in-club protocols continue to evolve – we recommend calling or checking the web page of your local club for the latest guidelines in your area.
The following are some steps Atos BJJ is taking to help ensure a club environment with the health and safety of our team and members in mind:
- We ask that members to wash their uniform right after every single class.
- If you have been exposed to or had any symptom of COVID-19 in the past 14 days or if you become ill, please stay home and do not come into the club.
- Take advantage of Touch-Free Academy Check-in when you arrive at the academy using the free ATOS HQ APP (please get this info with Carlos) on your mobile phone.
- Signage at the club exterior and throughout the club’s interior reminds members and our team members of important safety protocols.
- Studio class reservations are required to help keep classes at a safe and comfortable capacity. Members can make reservations through the ATOS HQ APP or by contacting our academy.